Cancellation & Refund Policy

This policy applies to digital chat plans, image credits and companion unlocks purchased for Factory.ai.

1. Review before purchase

Price, quantity, validity and the digital benefit are shown before payment. Purchases require an explicit action and are not added through pre-ticked consent.

2. When a refund may be approved

We will review requests involving a duplicate charge, a verified unauthorized charge, payment captured but the purchased benefit not delivered, or an incorrect debit caused by a confirmed technical failure.

3. Consumed digital services

Once chats, image credits or an unlock have been successfully delivered or consumed, they are generally non-refundable, except where applicable law requires otherwise. A change of mind after use is not normally eligible.

4. How to request

Email kaushikscienceprojects@gmail.com from your registered email within 7 calendar days of the charge. Include the account email, payment or UTR reference, amount, date and a short explanation. Never send a card PIN, CVV, OTP or banking password.

5. Processing time

We will acknowledge the complaint within 48 hours and aim to resolve it within one month. Once a refund is approved, it will be initiated to the original payment method within a reasonable period; bank or payment-provider settlement time may be additional.

6. Cancellation

Current packs are one-time digital purchases unless a checkout clearly states otherwise. There is no automatic recurring charge in the soft-launch version.